Returns & Exchanges

At BrewDog, we want you to be fully satisfied with your craft beer and merchandise. If your order arrives damaged or doesn't meet our quality standards, you can return it within 14 days for a full refund or replacement.

1

Contact Support

Email our customer service team with your order number and a brief explanation of why you wish to return the items.

2

Provide Proof

For damaged goods or quality issues, please attach clear photographs of the product and the packaging to expedite your claim.

3

Pack Securely

Ensure all items, particularly glassware and apparel, are placed back in their original packaging to prevent further damage during transit.

4

Ship and Track

Affix the provided return label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing